HowTo: Dealing with Conflicts

HowTo: Dealing with Conflicts

I found this article and wan’t to make some notes about dealing with Conflicts.

  1. Recognise your Triggers.
  2. Don’t make email responses within the first 48 hours of a conflict or at all.
  3. Speak face-to-face in person and don’t avoid contact.
  4. Focus on business need. Think Objectively and frame your thoughts around the business and answer – What would the CEO, customers, or shareholders of your organization say about this situation, and what does the business need?
  5. Ask opened ended and academic questions
  6. Keep a calm demeanour and think of long term results and positive outcome for the business need.
  7. State clearly the problem
  8. Concentrate on solving the problem and not the person.
  9. All decisions has to be accepted all parties


  • Make sure that good relationships are the first priority: As far as possible, make sure that you treat the other calmly and that you try to build mutual respect. Do your best to be courteous to one-another and remain constructive under pressure.
  • Keep people and problems separate: Recognize that in many cases the other person is not just “being difficult” – real and valid differences can lie behind conflictive positions. By separating the problem from the person, real issues can be debated without damaging working relationships.
  • Pay attention to the interests that are being presented: By listening carefully you’ll most-likely understand why the person is adopting his or her position.
  • Listen first; talk second: To solve a problem effectively you have to understand where the other person is coming from before defending your own position.
  • Set out the “Facts”: Agree and establish the objective, observable elements that will have an impact on the decision.
  • Explore options together: Be open to the idea that a third position may exist, and that you can get to this idea jointly.


Styles of Conflicts resolutions 

Competitive: People who tend towards a competitive style take a firm stand, and know what they want. They usually operate from a position of power, drawn from things like position, rank, expertise, or persuasive ability. This style can be useful when there is an emergency and a decision needs to be made fast; when the decision is unpopular; or when defending against someone who is trying to exploit the situation selfishly. However it can leave people feeling bruised, unsatisfied and resentful when used in less urgent situations.

Collaborative: People tending towards a collaborative style try to meet the needs of all people involved. These people can be highly assertive but unlike the competitor, they cooperate effectively and acknowledge that everyone is important. This style is useful when you need to bring together a variety of viewpoints to get the best solution; when there have been previous conflicts in the group; or when the situation is too important for a simple trade-off.

Compromising: People who prefer a compromising style try to find a solution that will at least partially satisfy everyone. Everyone is expected to give up something, and the compromiser him- or herself also expects to relinquish something. Compromise is useful when the cost of conflict is higher than the cost of losing ground, when equal strength opponents are at a standstill and when there is a deadline looming.

Accommodating: This style indicates a willingness to meet the needs of others at the expense of the person’s own needs. The accommodator often knows when to give in to others, but can be persuaded to surrender a position even when it is not warranted. This person is not assertive but is highly cooperative. Accommodation is appropriate when the issues matter more to the other party, when peace is more valuable than winning, or when you want to be in a position to collect on this “favor” you gave. However people may not return favors, and overall this approach is unlikely to give the best outcomes.

Avoiding: People tending towards this style seek to evade the conflict entirely. This style is typified by delegating controversial decisions, accepting default decisions, and not wanting to hurt anyone’s feelings. It can be appropriate when victory is impossible, when the controversy is trivial, or when someone else is in a better position to solve the problem. However in many situations this is a weak and ineffective approach to take.



Reference :


HowTo: Convert PDF to Kindle eBook format

HowTo: Convert PDF files to Kindle eBook format

I read allot of technical documents that are in PDF format on my kindle, and it becomes very cumbersome to read PDFs on the kindle as they don’t have the same UI features as eBooks.  You have to move the PDF around and zoom out and in to read the documents. eBooks on kindles are much easier and the navigation of ebooks is easier on Kindle.  I seen allot of PDF to eBook converters online, but they completely ruin the PDF and makes them unreadable.

Just recently   I figured out a way to convert PDF to Kindle ebooks and its simple and works:

  1. Open the PDF in Microsoft Word 2013 or above (tested on Word 2013 and working)
  2. Save this file as a .Docx Word format. (Kindle can accept these files)
  3. Some Tips:
    • Justify to the Left
  4. Send the PDF to kindle email with subject, convert

Microsoft Word 2013 can open and edit PDF and you can save these files in Word format and Kindle is able to read these Word format documents as eBooks.  Now you can read these PDFs much easier on your Kindle.. 🙂

HowTo: Calculate Contract Rate

HowTo: Calculate Contract Rate

Allot of IT people don’t really understand how to calculate contracting rate, especially if you are moving from Full-Time employment to Contract:

Firstly, Calculate the number of working days:

  • 104 weekends
  • 13 public holidays
  • 20 days leave (You will be forced to take leave in most companies and you should)
  • 10 days sick leave (you will get sick)
  • This equals 218 working days per year. 

So, to calculate how much you will earn for X term of a contract is:- 218 * day/rate is your total Salary

You will also need to take into consideration the following deductions:-

  • Administration Fee (1.5% Contract Rate) will be charged
  • Insurance cover (1% Contract Rate) will also be taken out from your rate.
  • Salary Protection Insurance (Recommend if you have kids.)

You can then figure out Super, Tax and Net Income:

Suggest you compare Net Income of a Contract role to a Full-time employment role and benefits like yearly training, bonus and other benefits..etc.. (e.g. Redundancy, Long service leave, Parental leave, Medical Insurance and Training, etc. )

Contracting rate should be much higher than a standard income as contractors need to be compensated for the above overheads.

HowTo: Pass IT Exams and Study Tips

My only objective to passing IT exams is get a Increase my $$RATE$$.  That is the my personal objective.. It is important to have a ultimate goal in mind when you are sitting at home and everyone else is living life!


  1. You need to get the following Items
  • Authorized Study Book
  • CBT or Simulation software
  • Practice Test
  • Download test preparation information for Internet (Brain Buzz etc)
  • Test Objectives
  • Find relevant Chat site
  • Find Vendor Internet site ( cisco.comor )
  • Put all notes and Question in a 70-210.txt or NoteBook.doc.

Once you have the above items book the Exam and create a Calendar and work towards meeting this goal.

Tip: It is better to sit the exam in 4 weeks rather than prolonging the study, as something will happen and you will forget all the information and knowledge learned. Even if you fail after 4 weeks of study, you will learn what you need to know better from sitting the exam which will help you pass the exam again and all exams are tax deductible.

Customize the Below reading and study method and customize and list the required steps and reading necessary to pass the exam

Concentration Tip:

Week 1

Step 1 – 4     Read Books, and other Technical information and Answer Test Objectives

Week 2

Step 3-5       Read Book 2nd time and follow CBT or Start Practice Questions

Week 3

Step 5-6       Follow CBT and Do Practice Exams

Week 4

Step 6-7       keep doing practice exams and revise information. Read Exam Tips prior to Exam. (Below)

  1. Ready through the book. (2 –3 times)

1st time complete all the practice questions and make photocopy of this for latter use.

2nd time book mark important information and photocopy important information and print out any Command settings. (E.g. MAP /?)

  1. Write Answer to the Test Objectives
  1. Follow the CBT simulations
  1. Memories all Practice Questions.

Keep a record of how long it takes you to complete each of the practice Exam questions, this will help on the test day, so you can plan to revise everything.

  1. Check all Commands and Make sure you verify your Answer as the Practice Exams are wrong sometimes.
  1. Sit the Practice Exams printing any wrong answers. Correct yourself using all the above information you have gathered.

– Do each section of the Exams Ones then go through and Print out all the ones u got wrong. Put them into 2 piles hard and harder. Read Through them. Then Keep going through the questions until u have memorized them all.

  1. Before the Exam date/time revise all your information.

10. Pass the EXAM and get a pay rise.

11. Write difficult questions in a notepad to help memorize the theory and concepts and questions. Make sure you write enough facts and evidence to relate this information to the answer so that it will be easy to retain this information as reference when recall the information.

For Microsoft Exams – Get the Latest TechNet CDs and use them.


Do the Step by Steps and complete the

Exercises in each chapter.


They will help you gain experience using the specified methodology or approach. All Microsoft exams are task- and experienced-based and require you to have experience actually performing the tasks upon which you will be tested.


Use the questions to assess your knowledge.


Don’t just read the chapter content; use the questions to determine what you know and what you don’t. If you are struggling at all, study some more, review, then assess your knowledge again.


Review the exam objectives.


Develop your own questions and examples for each topic listed. If you can develop and answer several questions for each topic, you should not find it difficult to pass

the exam.

Read Final Review in the New Riders Books


1. Read Book                     Got iT  Week 1

Make Notes

2. Read Exam Review Got iT  Week 1

3. Read Cram Session          Got iT  Week 1

4. Read Forum                   Got IT Week 1

5. Read Objectives             Got iT  Week 1

6. Check Exam Code (Make sure it matches Exam Essentials the 50-658 and is adaptive. Check for any updates to exam. Week 1

7. Do Questions (261) and Make notes using Internet. Week 2

Section A Questions  18 Time         Day 1

Section b Questions   7 Time          Day 1

Section c Questions  74 Time         Day 2

Section d Questions  44 Time         Day 3

Section e Questions  21 Time         Day 3

Section f Questions  40 Time          Day 4

Section g Questions  57 Time         Day 5

8. Print out Tricky questions.

9. Revise all Notes, .hlp files, .pdfs, Questions and do all Questions Week 3

Before Exam

Read Study Notes


Do Questions

Read Study Notes Before exam, and in testing centre.

10. Site Exam Week 3

–      Keep Track of how long it takes you to study. Keep points on how long it takes you to read your study notes and do practice test, this will help to better time manage your time.

Make sure you find a good testing center and you are comfortable with the location and getting to this location ontime.. If you are not happy with the facitlity stop the exam and notify the site and get your money back. I say this becuase I did a exam with pratmetic in a very old warehouse building with woden flors with a lady with stellitos walking up and down upstairs clucking away. It was so loud and after i failed and made a complaint they would not refund my money.. btw, I paid via Credit card and retrieved my money. (dont mess with the best)

Write down difficult subjects and items and use my own words and diagrams to describe theoy.

Objective of this game is to get more money at your next review or contract, keep this in your sights when studding on a Friday night!!

Must setup up a test lab using VM Ware, you must have unlimited internet access.

Also all self education is tax deductible so go nuts.

Also don’t get over whelmed with the amount of information, after all it’s just a piece of software!

Read VUE and Prometric Web Sites

Use the The Pomodoro Technique, u break your workday into 25-minute chunks separated by five-minute breaks. These intervals are referred to as pomodoros. After about four pomodoros, you take a longer break of about 15 to 20 minute


–      Sign up for all Beta exams and Beta training programs and, beta software programs from all vendors, this can help get credit for exams and increase overall knowledge.

Simulation Tests (#1)

You should take each of the simulated exams as if you were taking the actual exam, with the goal of passing the simulated exam on the first attempt. You should retake all of the simulated exams until you score 100% on each of them.

Test Retakes (#5)

The exam program will tell you immediately upon completion whether you passed or failed. You will also receive a printed Examination Score Report indicating your pass/fail status.

Do not lose this Score Report. Test scores are automatically forwarded to Microsoft within five working days after you take the test. You do not need to send them to Microsoft. If you pass the exam, you will receive confirmation from Microsoft within a few weeks. If you do not pass, you may contact either Sylvan Prometric or Virtual University Enterprises to schedule another exam. You may continue to retake the exam an unlimited number of times until you pass, but you must pay the $100 + sitting fee each time.

Pass/Fail (#6)

The pass/fail cutoff score is the level at which candidates are certified. This score is computed based on the results of a group session with a panel of job-function experts. A passing score means the same thing for all candidates, regardless of how high an individual’s score is. If a candidate passes the exam, he or she is competent to perform the job functions that are measured by a given exam.







Study Techniques

STEP 1: Create a space designated solely for work. If that space is your desk in a work office, for example, use it only for work ‘ step away from it when taking breaks or eating.

STEP 2: Form a strong association between working and your desk to make concentrating easier.

STEP 3: Remove surrounding distractions. Turn off the ringer on your phone and, if possible, shut down your computer if you will be tempted to surf the Web.

STEP 4: Assemble all the materials you will need (books, paper, charts). You want to avoid getting up to retrieve materials and distracting yourself.

STEP 5: Set a specific production goal and give yourself a manageable chunk of time (perhaps 1 to 2 hours) in which to achieve this goal.

STEP 6: Create pressure by scheduling meetings or other interruptions to force yourself to work more effectively during a shorter period of time.

STEP 7: Reward yourself after each period of intense concentration with a small break.

Tips & Warnings

Work at a time of day when you know you are alert.

Work with another person nearby ‘ someone whose work habits you respect and who will not distract you ‘ to encourage yourself to concentrate more fully.

Try to stop work at a natural breaking point or after some sort of accomplishment, which will make returning to work easier. Write notes to quickly jog your memory when you resume.

Try jotting down ideas as you think or notes as you read. The act of writing can force you to devote attention to the task at hand and discourage your mind from wandering. Writing also helps you process and clarify information.

Develop an interest in your work, from which concentration naturally follows.

Avoid expecting to work with maximal effectiveness for long, unbroken stretches of time, as there are limits to anyone’s powers of concentration.

Concentration Techniques

1. Jot down things that are on your mind before you study, then set this list to the side. Add to it anything that distracts you as you are studying. Take care of the list later.

2. Study at the same time each day. A regular schedule can help you frame this as “study time”.

3. Set a timer for an hour, don’t allow yourself to stop studying until it goes off.

4. Take breaks. A three minute break for every 30 minutes of study is a good guideline. Take a longer break after 90 minutes.

5. Set goals for your session that are realistic (number of problems to solve, pages to read, etc.) When you have met one of your study goals, reward yourself with a short break. Then, return to your study area.

6. Study in an area away from distractions such as a library, study lounge, or an empty classroom.

7. Make sure you have everything that you need before you begin.

8. Make sure your environment is conducive to studying, no TV, no telephone, no roommate, no boyfriend/girlfriend.

9. Make studying an active process; take notes and make review sheets. Intersperse different kinds of study into one session, e.g. reading, writing, taking notes, memorizing, etc.

10. Identify how what you are studying is relevant to your life. Draw connections between things you already know.

11. Insure that you are sleeping enough, eating well, and getting regular exercise. Your mind will be more alert, and you will be less likely to fall asleep or daydream

12. Use Industrial Ear Protectors to Block outside noise


The Exam

– What is the Question asking? (Relevant to the test objectives and area)

– Eliminate incorrect answers

– Read all answers then read Question again.

– If you see more correct answer than what is required to answer the questions, then you have read the question wrong. Read it again, and it might be the opposite too what you thought the question was asking originally.

– If you get a question with a vague answer, firstly eliminate incorrect answers, then eliminate answer that does not convey the theory you are testing for, and in the questions. Figure out what the question is trying to test you on.

– Read each word in the question and answer aloud, like you are checking spelling and grammar.

– Visualize where you read that theory, information or table.

–      Pick the correct answers(s), and then check the incorrect ones again. Then again, re-read questions with correct answers. Does it sound correct?

Implementation exam will do its best to confuse you with similar-sounding terms i.e., centralized, de-centralized, location-based and function-based. Questions are designed to make you get them mixed up. Also, they will ask True or false questions with double negatives.. This statement is false,etc. Don’t read it as this statement is true.

– If it is a match up questions, write down the correct ones on Paper, then select the right answer, and then review you selection with the answer and questions.

– If you are stuck between two answers that both seem correct, re-read the question and answer and make sure you are not assuming more information than what is given in the question to make one of the questions seem right.

– Read the Question and Answer together does it make sense?

– If a question asks and gives you 3 right answers to a questions with 4 possible answers, think of it as pick the wrong answer. Think in ways to ask the question in a different light and you should get the same answers.

– Figure out how long it should take you to answer a question. Normally its is a minute per question and keep an eye on the time. Start the exam at 15 min intervals, ie 12:00, 12:15, 12:30 etc so when you see the time has passed to 12:45 you and you started at 12:30 you should be up to question 15 or around they, this will give you confidence if you are ahead of the mark. If you are taking too long it means you will fail and haven’t done the study required. Memorize the question and write them down for next time.

Final Preparations (#2)

On the day you take the Certification exam, arrive at the exam site at least 15 minutes (For me its about 45min) in advance so you have time to relax and revise before the exam. If you are unfamiliar with the location where the exam will be given, you may wish to visit the site before the day of the exam to orient yourself. Bring two forms of identification, of which at least one must be a photo ID. Remember that the exam is completely closed book.

You will be provided with scratch paper for use during the exam. All scratch paper and materials will be collected from you at the end of the exam. Don’t count on this too much! Take some Paper and Pen

Valuable Time (#3)

Before the actual exam begins, the exam program will give you the option of taking a sample orientation exam to familiarize yourself with the way the exam program operates. You should take this orientation exam before you take your first exam. If you are unsure about how to use the testing computer or software, or if you have any questions about the rules for the exam, ask the exam administrator before the exam begins. The exams are timed, so you will want to avoid using any valuable test time for questions you could have asked earlier.

I always read all the information on the screen and do the orientation test before I do the test, this helps me focus my attention and increase my concentration. To achieve perfect Chi and oneness. Also gets that song out of your head and the voices@#$

Eliminate the Obvious (#4)

When answering a question, eliminate the most obvious incorrect answers first. This will make it easier for you to select the answer that seems right to you.

Trick Questions (#8)

Watch out for tricky questions (sometimes it is easy to read the word without and think you read with). Also, watch out for double negatives.

Short First (#9)

Read all the short questions first (for adaptive exams).

Recheck (#10)

Don’t forget to recheck all your answers before finishing up completely.

Read all the material.

Microsoft has been known to include material not expressly specified in the objectives. This book has included additional information not reflected in the objectives in an effort to give you the best possible preparation for the examination—and for the real-world experiences to come.

CompTIA Test Taking Tips
It is possible to study and learn about a topic and still not find success on a certification exam. Studying develops specific skills and knowledge, but it is the presentation of your skill and knowledge that satisfies the exam. This difference is vital to successful exam study.


Multiple choice: What’s right and what’s wrong?
Knowing what is wrong (and why it is wrong) as well as what is right, demonstrates mastery, and can lead you safely through the minefield of exam distracters (incorrect answer choices). Ineffective study may leave you with a narrow vision of what is right in a particular circumstance.

Multiple choice certification exams simulate real world knowledge, descriptions and information. For example:

On the job, a customer may:

Not provide information in a standard way every time

Present you with information that is irrelevant to the job

End up confusing several different issues, but mistakenly present just one issue

Memorizing obvious factual knowledge may not deliver enough. Certification exams probe beyond knowledge of a simple fact for mastery-level ability. You must be able to actively apply your knowledge in skills such as troubleshooting, installing or configuring.


Follow a balanced study “diet”Look at an exam topic from several perspectives: In a hands-on lab, in a book, from an instructor, on test preparation products or in the exam objectives. All of these together will reveal contextual knowledge. With sufficient contextual knowledge, spotting the reasons why distracters are wrong becomes a simple process of elimination.

Understand the actual exam objectives. Click here to download CompTIA exam objectives. Review the objectives and know the emphasis (percentage) for each exam domain.

Know your learning preferences and select study methods suited to them. You will likely learn faster if you know you “get it” by seeing, doing or hearing it.

Retake: Utilizing the Score Report
If you are retaking an exam, you already have a valuable study tool: your exam score report. Your CompTIA exam score report includes a list of specific subject areas identified as incorrectly marked areas. This is an excellent resource.

Look for common subject areas listed on the exam score report. Are you seeing verbs in the subject areas such as install, configure or set up? This could be an indicator of insufficient actual practice, or practice that is not 100 percent correct. Is there no pattern to what you see? Show your score report to your instructor or a skilled friend. They may see a pattern or have a suggestion. Or use the objectives you downloaded to compare to the score report and find the topic you struggled with.


Test taking skillsSlow down and carefully read the question. If you don’t understand it, reread it. Do you know the material too well to “waste time” reading the question?

CompTIA certification exams are written with the assistance of dozens of Subject Matter Experts. Do not expect to find clues in a consistent writing style for every question.

The “BEST” choice is always the right choice. Some distracters will seem technically correct, but if there is a better way to approach the question, go with that choice.

If you get stuck, you have options before skipping and returning. Slowly reread the question and all of the distracters individually. Give the question a shot before giving up and moving on. If you’re still unsure, return to it with a fresh look later.

Do not read more into the question than what is stated. This is most important. Only your knowledge and skills are needed to answer any question. It is not your job to create the circumstances surrounding the question; it is your job to answer it based on the information provided.

Here are other sites with tips on preparing for and taking multiple choice certification exams:

HowTo: Secure Home Wireless and Internet Access

HowTo: Secure Home Wireless and Internet Access


I use the following steps to secure my home wireless and internet connection:- (Else turn off your wireless)

  1. Log on t o your home wireless Internet Router
  2. Decrease the IP Address Pool (DHCP) to the number of devices that you wish to permit internet access.  ( – to give access to 3 Devices)
  3. Add the MAC address to the DHCP Client list and set to FIX.
  4. Add the MAC address to the Wireless Access Control List
  5. Add the MAC address to the FIREWALL / Mac Filter
  6. Add the Client IP into the FIREWALL | Access Control and Block  services
  7. Set the QoS setting and apply the correct IP
  8. Configure WPA2 and Passphrase
  9. Set a Remote Management IP Address
  10. Reduce the number of Hosts in the Subnet to exactly what the devices you need..
    1. will give 6 Hosts Only
  11. User Internet Non-Routable (Private) IP Reserved IP addresses for private networks – – –

HowTo: Reset Win2k3SP2 Active Directory Domain Administrator account password

HowTo: Reset Win2k3SP2 Active Directory Domain Administrator account password



Reset Win2k3SP2 Active Directory Domain Administrator account password.

You will require the Directory Service Restore Mode password. Use this Microsoft Procedure to reset it or use ERD Commanded to reset the password.
We create a startup script in local group policy to create a new domain account and add it into domain admin’s group for login.
1.Create builddomainadmin.bat, and scripts.ini.
[sourcecode language=”vb”]
net user tempadmin Password01! /add /domain
net group "domain admins" tempadmin /add /domain

 [sourcecode language=”vb”]
2.Copy builddomainadmin.bat to c:\builddomainadmin.bat.
This batch file can create a domain account “tempadmin” with password “Password01!”, which belongs to “domain admins” group.
3.       Copy script.ini under c:\windows\system32\grouppolicy\machine\scripts\scripts.ini
Note, “grouppolicy” is a hidden folder.
4.       Edit file at path: c:\windows\system32\grouppolicy\gpt.ini
Here is a Example gpt.ini file ->
[sourcecode language=”vb”]

a)        Under entry “gPCFunctionalityVersion=2”, check if there is entry started with “gPCMachineExtensionNames”.
If no, add the following entry:
If yes, append “[{42B5FAAE-6536-11D2-AE5A-0000F87571E3}{40B6664F-4972-11D1-A7CA-0000F87571E3}]” at the end of existing extensions, such as
b)        Under “gPCMachineExtensionNames”, check if there is entry named “version=xxxxx”.
If there is entry named “version=xxxxx”, then increase the version number by 10.
If there is no entry named “version=xxxxx”, then manually create this entry “version=10”.
A tip here is that you can create a startup script in local group policy on a test machine, then compare the auto-generated gpt.ini file with our manually created one.
5.       Restart DC into normal mode, try to login with domain account “tempadmin” and password “Password01!”.
If you are able to login, please reset your original domain admin’s password, then use original domain admin to login, and delete this tempadmin account.