Managed Unified Communication Features
Telephony, Video Conferencing, Instant Messaging, Presence and Mobility
Hardware
- POE IP Phone Systems
- Video Systems
- Conference Systems
- POE Switch (QoS)
- CPE
- Desk Handsets
- http://partnersolutions.skypeforbusiness.com/solutionscatalog
- Room Booking Display
- IPPABX
Instant Messaging and Presence
- Device-to-Device Audio/Video
- Federation with Customers
- Desktop and Content Sharing
- Multimedia Conferencing – with capability to integrate with third party VC systems
- Persistent Chat
- Enterprise Voice to provide PSTN/SIP connectivity
- Voicemail and Email Integration
- PC, MAC OSX, and Android/Apple/Windows Mobile Client
- Group Conversations
Video Collaboration
Social Networking
Contact Center/Receptions/IVR
Telecommunications
Software
- Presence
- Instant Message
- Voice Mail to email
- SoftPhone
- Web Meeting
- HD Video Conference
- Conference Call
- Screen Sharing
- Meeting Broadcasting
- Questions/Surveys
- Recording
- Contact Centre
- Screen Popping integration
- PABX
- Tethering mobiles
- Single Bill
- QoS Voice
- Contact Centre
- Exchange Integration
- Cloud Fax
- Reception Console
- Single Global Mobile Number
- Mobile Device Managment
Connectivity
- Data Networking and Business Internet Service
- ADSL2+, ADSL, SHDSL, Fibre and WiFi wireless,ISDN, NBN or Ethernet services
- Dark Fiber
- Ethernet
- PSTN
- Ethernet Multipoint
- WAN Optimization
- IPWAN
- Cloud Connect
- IPVPN
- WAN Service
- Local PSTN
- Soft SIP Trunking
- Phone Calls
- Standard local and National Calls
- Calls to Australian Mobiles
- International Calls
- 13/1300 Call
- Flag Fall
- Virtual Receptions
- Hunt Groups
Vendor Examples
- Amcom
- Broadsoft
- Mitel
- Clarity Connect
- PexIP
- Lifesize
- twilio.com
- PoloyCom
- Jabra
- Plantronics
- PEXIP
- odin.com
- 3CX
- https://www.telstra.com.au/small-business/bundles/dot
- Interactive Intelligence
- Five9
- iiNet Hosted Lync
- Zoom
- Discord
- http://connect.claritycon.com/features/application-integrations/
- http://www.broadsoft.com/uc-one#sixthSec
- https://www.ipscape.com.au/https://www.twilio.com
- https://www.twilio.com
Services Packaging
- Managed Mobile Phones Services (Billing aggregations, Data Plans, Devices, MDM)
- Managed Data Network
- Managed Internet Services
- Managed UC Hardware and Software
Reference
- Connected_Enterprise_Report_0
- Gartner Magic Quadrant for Communcation as a Service
- The_Radicati_Group-UC_SaaS_Whitepaper_Sept08